Our 100% Satisfaction Guarantee

The Safari Supply Company gives a 100% Satisfaction Guarantee. With each order we include a sheet that gives details of how to return your purchase for exchange or a full refund - this is at your choice.  There are some limited exclusions; items ordered outside of those featured here and special limited edition products are excluded.

If the product is faulty we will get it sorted, if it is damaged from use we can help you get it repaired.

Our warranty and return policies meet or exceed the Consumer Gaurantees Act and the Fair Trading Act that govern trading in New Zealand.

Consumer Gaurantees Act
The Consumer Gaurantees Act sets minimum standards for goods sold.  If the goods are faulty or not of quality then the customer has the right to a repair, replacement or refund.

Fair Trading Act
This legislation is to prevent customers from being mislead whether it is intentional or not.  It covers the likes of advertising, pricing, place of origin and sales techniques used.

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